Terms & Conditions

Delivery Charges and Conditions

  • Cash on Delivery: Available all over Bangladesh.
  • 150tk Required via bKash for outside Dhaka delivery.
  • 10% advance is needed if the amount of the parcel is 5000 tk.
  • Dhaka: BDT 80 per parcel
  • Outside Dhaka: BDT 150 per parcel
  • Delivery Time: 48-168 hours
  • Delivery Agents: Pathao and Shundarban Courier Service
  • Note: Charges are set by the delivery agents.

Exchange Terms and Conditions

  • Exchanges are accepted within 3 days of purchase from Outlet.
  • Items must be unused, in original condition, and with the purchase receipt.
  • Exchange is only applicable for size. If the size is unavailable, customers may choose another design within a similar or higher price range.
  • No monetary compensation for exchanges. Sale items are non-exchangeable.
  • Ensure items are packed securely. PRIOR is not responsible for damage during return shipping.
  • Call us at +8801700534317 or message us on our official facebook page within 24 hours with the order ID and issue details to confirm the return and receive pickup instructions.

Return Policies

  • Return products with flaws for a refund if a replacement cannot be provided.
  • Customers can return unwanted products but must cover delivery charges.
  • Refunds will be processed within 7 days after the returned product is received and passes QC.

Refund Policy

  • Refunds are processed once the item is returned and QC is completed successfully.
  • Refunds are automatically triggered upon successful cancellation.
  • Any received cashback amount will be adjusted with the refund amount.